Last Updated: 21 October 2026

At PADMAKSHI, we want you to be happy with your purchase. If there is an issue with your order, please review the following policy to understand how return, exchange and refund requests are handled.

1. Return Eligibility

Return or exchange requests may be accepted for eligible products in accordance with the return period specified by PADMAKSHI.

To qualify for a return, the product should generally be unused, unwashed and in its original condition, with original tags and packaging intact.

Products showing signs of use, washing, damage caused after delivery or alterations may not qualify for a return, subject to applicable consumer rights.

Return window: [Insert the number of days within which customers can request a return after delivery.]

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please email us at info@padmakshionline.com as soon as possible.

Please include your order number, a description of the issue and clear photographs of the product and packaging, where applicable. This helps us review your request and determine the appropriate resolution.

Eligible cases may be resolved through a replacement, exchange or refund, depending on the circumstances and product availability.

3. Products Not Eligible for Return

Products may be ineligible for return if they have been used, washed, altered or damaged after delivery, or if original tags and packaging are missing.

Any additional product-specific exclusions will be communicated on the relevant product page or at the time of purchase. These exclusions will not override rights available to customers under applicable law.

4. How to Request a Return

To request a return or exchange:

1. Email info@padmakshionline.com with your order number.

2. Explain the reason for your request and provide photographs if the product is damaged, defective or incorrect.

3. Wait for our team to review your request and provide return instructions.

4. If approved, return the product according to the instructions provided.

Please do not send products back before receiving confirmation and return instructions from our team.

5. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed through the original payment method where possible, or through another mutually agreed and lawful method.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

Refund processing timeframe: [Insert your standard processing timeframe after return approval.]

6. Shipping Charges for Returns

Return shipping charges will depend on the reason for the return and the applicable return terms.

If a return is accepted because a product was damaged, defective or incorrectly supplied, the resolution and any applicable return shipping costs will be handled in accordance with our policy and applicable law.

For other return requests, customers may be responsible for return shipping costs where this has been communicated in advance and is legally permissible.

7. Exchanges

Exchanges are subject to product availability and approval of the request. If the requested size or product is unavailable, we may discuss an alternative resolution with you.

Please contact us before returning an item for an exchange.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at info@padmakshionline.com.

Cancellation may not be possible once an order has been processed or shipped. Approved cancellations and any resulting refunds will be handled in accordance with the applicable order terms and law.

9. Contact Us

For return, exchange or refund assistance, please contact:

Email: sales@padmakshionline.com
Store Name: PADMAKSHI
Website: https://padmakshi-2.myshopify.com/

Please include your order number in all correspondence so we can assist you efficiently.